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Scanner inbox integration

The Scanner Inbox Integrations page is where your company connects supported intraoral scanner inboxes to the ZAnGeSa service.

Core idea: Connect all supported scanner inboxes in one place – collect all incoming scanner cases centrally in the Case Inbox.

Supported connection model

Scanner inboxes are connected on the company level.

This means the connection belongs to the company, not to a single employee.

Each company can connect multiple scanner inboxes, but only one inbox per supported vendor can be connected for the same company.

Why use Scanner Inbox Integrations?

Connecting scanner inboxes helps your team:

collect incoming scanner cases in one place
reduce manual checking across multiple vendor portals
monitor connection health centrally

What is shown on the page?

For each configured integration, the page can show:

the vendor or inbox name
the current connection state
the date and time of the last successful sync
a warning when synchronization is interrupted (action is required)

Getting started

To set up the connection please check the dedicated webpage: Getting started: Connect your IOS inbox

Connection types

Vendor authorization flow

The majority of the scanner platforms require a browser-based authorization flow. In this case, the user is redirected to the vendor login page and must complete the authorization there.

If the authorization expires later, the connection must be refreshed by signing in again.

Login-based connection

The Medit Link connection uses direct username/password authentication during setup.

If the stored credentials are no longer valid, the integration may stop synchronizing until the credentials are updated.

Last sync and warnings

The page helps users quickly identify whether the integration is healthy.

Last sync was recent (within the last 10 minutes) – the connection is working normally. Please check the additional details about the Shining 3D sync mechanism below
Last sync is outdated – the connection may need attention,
a connection issue is reported after 4 hours of outage

as IOS vendor portals may have temporary outages
Warning shown – the user should verify authentication, credentials, or credits/storage status

Shining 3D synchronization does not operate through a regular sync mechanism, but through a push mechanism. There are regular cross checks (polling) to verify if there were no cases missed by the push mechanism, but this is performed only a few times a day.

Troubleshooting

The integration shows a warning and no new cases arrive

Possible causes:

the vendor authorization has expired
stored login credentials are no longer valid (Medit Link)
the company has run out of available credits
the company storage is full
the vendor-side connection needs to be reauthorized
an outage exists on the vendor side

What to do:

Open the Scanner Inbox Integration page
Check the Last sync timestamp
Reconnect or sign in again if the connection asks for authentication
Check whether your company still has available credits and storage
Check the Case Inbox warning area for cloud-storage related notices

The scanner integration is connected, but no cases appear in the Case Inbox

Possible causes:

there are currently no new cases available in the source inbox
synchronization has not completed yet
storage or credit limits are blocking collection
conversion or data fetching failed

What to do:

Check the integration status and Last sync value
Refresh the Case Inbox filters to ensure the case is not hidden
Verify that your company has enough storage and credits
If the integration still does not update, reconnect it
Contact ZAnGeSa support and provide information about the missing case

Shining 3D cases do not arrive as expected

Some integrations may behave differently from polling-based systems.

If Shining 3D synchronization appears delayed or inconsistent, verify the integration status first. If the connection looks active but cases still do not arrive, contact support and include the integration name and IOS case details.

Best practice

Act on warnings early
Reconnect expired authorizations promptly
Verify login data after password changes
Clean up storage before it reaches the limit
Adjust your subscription plan to match the number of received IOS cases

or purchase additional credits over the Company → Credits page