Orders

Overview

Connect Operate allows you to order your cases from your chosen production center.

For an overview of all placed orders, go here …

All company orders can be seen here…

Orders are always business-to-business – only members of a company can order!

Projects can only be ordered, if they are designed (constructed) and having one of the following files:

To place a new order, navigate to the project you want to order.

In your project, select the order button in the sidebar on the right.

Select your production center from your contacts.

You can also pick, which files are shared with the production center.

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The dental technician might make a mistake and recognize that after he sent it to the milling center. In this case 3 situations are possible:

The status of the project already changed to “approved”. In this case the dental technician may call the milling center and talk to them what to do. But he cannot change the order anymore, it is already “in progress”. The members of the milling center group can cancel the order. The dental technician will see in his list that the order was cancelled.
No user of the milling center has accepted the project so far. The user can send a cancel request to the milling center. The order is cancelled and the user can change his work. The milling center group cannot accept the order anymore, it is not shown after the next refresh. The order itself is deleted.
The milling center has problems to nest the parts received from the dental technician. In this case the watcher sets the project status to “rework” or “cancelled” – dependent on the reason why the work cannot be done. The order is cancelled and the dental technician is informed. Notes Zsolt: Probably the notification is not implemented.
When the order is cancelled or set to rework, the dental technician can change the project and uplift it again. In this case the handshake including sending / accepting an offer is performed again. The original order is cancelled in either case.